Cameras & doorbells

[Krunchi]

If you don't add events from my SD card on my ROKU Camera to my ROKU TV app I want my money back this is garbage.

Very disappointed with this all I want is the app on the phone and the TV to be the same this is garbage. 

[RokuEuniceL · Accepted solution]

Hi @Krunchi,

Greetings from the Roku Community!

We understand your sentiments regarding this. Please be advised that a microSD card provides physical storage for your Roku Smart Home camera, letting you back up your event recordings and capture your continuous, scheduled, and time-lapse recordings. You can view some of these recordings from the Roku Smart Home mobile app, but with others, you need to remove the microSD card and connect it to your computer or laptop to view them. For more details, you can check out this support article on how to set up and view recordings on your Roku Smart Home camera or video doorbell.

On the other hand, when you want to see what’s going on around your home, you can pull up a live video stream from any of your Roku Smart Home cameras or your video doorbell. Simply open the Roku Smart Home mobile app or launch the Roku Cameras channel on your Roku streaming device or Roku TV. To learn more about it, you can check out this support article on how to view a live video stream from your Roku Smart Home camera or video doorbell.

Please let us know if there's anything we can do to assist. Thank you.

Best regards,                                                                                                                                      Eunice