Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Butterfly26
Level 7

Free Roku or your charged money for it

I got a call from this guy today saying my roku account is going to expire in the next few day unless I pay them again... I said you told me it was good for 5 years. I told him I'm not going to pay.. I think your a scam

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6 REPLIES 6\
AvsGunnar
Community Streaming Expert

Re: Free Roku or your charged money for it

@Butterfly26 

It is a scam.  There is no charge to use a Roku device. (other than the price of the physical Roku unit).

Not quite sure what you meant about the 5-year statement.  If you paid someone to setup your Roku device in the past, there is a chance your device will be locked into a guest account. (known tactic by scammers).

If this occurs, (or before this occurs), Factory Reset your device and start a new account with a brand new email address.  No one but the user is needed to setup a Roku device or a Roku account.  There is never any cost to setup a Roku device or account.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
Jeremiah-Roku
Roku Employee
Roku Employee

Re: Free Roku or your charged money for it

Hi @Butterfly26, thanks for bringing this to our attention.  Let's take this to a private message. Be on the lookout for that!

Happy Streaming!
Jeremiah-Roku
chrigid
Level 8

I'm being charged $6.99 a month by roku for several months now. What is this for?

I'm being charged $6.99 a month by roku for several months now. What is this for?

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renojim
Community Streaming Expert

Re: I'm being charged $6.99 a month by roku for several months now. What is this for?

@chrigid, have you checked your subscriptions at https://my.roku.com/account/subscriptions ?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
Hector-Roku
Moderator
Moderator

Re: I'm being charged $6.99 a month by roku for several months now. What is this for?

Hi @chrigid! We're happy to see you reached out through Roku Community regarding your $6.99 monthly charge. We can definitely look into this to determine where the charges are coming from. Please keep an eye out in your inbox for a message coming from us so that we can further assist!

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chrigid
Level 8

Re: I'm being charged $6.99 a month by roku for several months now. What is this for?

yes

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