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Lynn11
Newbie
‎07-14-2022 12:38 PM

Confusion over billing charges

I pay a monthly fee for Discovery + Add-free ($6.99). Billing date for the Add-free is June 14, 2022.   Why am I charged another $6.99 month for Roku Discovery (July 03 2022)?    

All I want to do is talk to Customer Service about my billing question.  I can't find a direct number.

Please help.  Yes, I already checked my account subscription, etc., and I'm only being charged for the Discovery Add-free.  Confused about the Roku charge.  Thank you.

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2 REPLIES 2
renojim
Community Streaming Expert
‎07-15-2022 12:41 PM

Re: Confusion over billing charges

Try starting at https://support.roku.com/contactus

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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Alfredo-Roku
Retired Moderator
‎07-15-2022 12:59 PM

Re: Confusion over billing charges

HI @Lynn11, thanks for reaching out to the Roku Community about this Discovery charge.

We're going to send you a direct message to collect some information about your subscription.

Please check your inbox so that we can further assist. If you have any issues finding our message, let us know.

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