Help

Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Waste
Newbie
‎12-15-2023 06:07 AM

charged for unwanted channel

AMC + popped up on my screen could not delete it on tv, next I know I am being charged for it.

1. never signed up for the channel.

2. how did they get my account information? the only service I had paid for was HULU years ago.

3. now I feel I have to change bank accounts to avoid future charges.

very poor way of doing business 

0 Kudos
Reply
1 REPLY 1
renojim
Community Streaming Expert
‎12-15-2023 09:56 AM

Re: charged for unwanted channel

I'm just guessing, but AMC+ was probably being advertised either on a screensaver or on the Home Screen and you inadvertently pressed a button that installed it.  However, that shouldn't have started a subscription.  You can cancel the subscription by logging into your Roku account at https://my.roku.com using the email address that's displayed on your Roku device under Settings->System->About and then try Account/Billing support at https://support.roku.com/contactus to try to get a refund.

While you're in your account at https://my.roku.com I strongly urge you to add a PIN to your account so that channels can't be added and purchases can't be made without entering it.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Reply