Account, payments & subscriptions

[bnxmpl]

I'm trying to cancel DiscoveryPlus from my Roku but the star does not give me the option to cancel subscription.  I thought maybe i needed to go directly to discoveryplus.com but they inform me i have to do it through Roku.  I went on my.roku.com and it says i don't have any current subscriptions but when i look at the purchase history Discovery Plus is on the list.  How do i get it cancelled?  Is there a phone number for customer service at Roku or even an online support?

[RokuKarla]

Hello @bnxmpl

Thanks for getting in touch with us here at Roku.

It may be more effective to seek assistance from our Billing team for account and billing issues. You can contact them here and then choose 'Account, payments & subscription'. They are the most qualified to assist you in this matter.

Thank you for your understanding and stay safe!

Regards,
Karla

[Maya3]

Want to cancel Discovery plus. They have been charging me and I can’t  sign to cancel.

[Maya3]

I don’t know how to cancel. I have not been able to sign in being charge and I didn’t even seen discovery plus. Please cancel

[RokuEmmanuel-D · Accepted solution]

Hi, @Maya3.

Welcome, and thanks for sharing it here in the Roku Community!

We understand that you are having difficulty canceling your Discovery Plus and cannot sign in on the web. For further assistance, we highly recommend reaching out to our Accounts and billing team to expedite the resolution of your concern. Just navigate to Accounts, Payments, and Subscriptions to reach our support team via Chat, Phone, or Email.

For now, visit this support article on How to turn off auto-renew and cancel a subscription.

We are hoping everything will be resolved soon for you.

All the best,
Emman