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rangerwood69
Level 7

acorn tv subscription cancellation

 I paid for an annual subscription to Acorn TV through ROKU. Cannot access the channel, it keeps telling me my password is incorrect. I contacted Acorn and they told me there was a problem, but they couldn't fix it unless I cancelled my subscription from Roku and resubscribed directly from them. The Roku option allows me to cancel, but doesn't refund unused subscription. (Means I would have to pay twice for the same service)

It looks now as if I am having to pay $80 for absolutely nothing. Can someone help?

 

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1 REPLY 1
RokuKariza-D
Roku Employee
Roku Employee

Re: acorn tv subscription cancellation

Hello @rangerwood69

Thanks for the post.

We would recommend getting help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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