Account, payments & subscriptions

[rangerwood69]

 I paid for an annual subscription to Acorn TV through ROKU. Cannot access the channel, it keeps telling me my password is incorrect. I contacted Acorn and they told me there was a problem, but they couldn't fix it unless I cancelled my subscription from Roku and resubscribed directly from them. The Roku option allows me to cancel, but doesn't refund unused subscription. (Means I would have to pay twice for the same service)

It looks now as if I am having to pay $80 for absolutely nothing. Can someone help?

[RokuKariza-D]

Hello @rangerwood69

Thanks for the post.

We would recommend getting help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.

All the best,
Kariza