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Streamer317
Roku Guru

Re: Why have I been charged for a free trial?

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@The-Old-Git  Phone support (816) 272-8106

Support.PNG

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The-Old-Git
Channel Surfer

Re: Why have I been charged for a free trial?

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Thanks for that, but I am guessing that is an American phone number, I am in the UK, so it wouldn't be very cost affective for me to call it, it would probably be cheaper just to accept the subscription charges 😁

 

Streamer317
Roku Guru

Re: Why have I been charged for a free trial?

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@The-Old-Git  Most wireless carrier have free out of the country calling. Check with your carrier. Maybe different where you are. 

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The-Old-Git
Channel Surfer

Re: Why have I been charged for a free trial?

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They definitely charge in the UK 😨

Screenshot 2022-03-31 131327.gif

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The-Old-Git
Channel Surfer

Re: Why have I been charged for a free trial?

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I have just received several emails from ROKU, with details of refunds

I have not received the money in my bank account yet, but hopefully this will now be resolved 🤞

I will let you all know when / if I receive it in my account

Thank you all for your help, it is very much appreciated

 

Streamer317
Roku Guru

Re: Why have I been charged for a free trial?

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@The-Old-Git  Good to hear. Refunds for just about any financial institution usually take 3-5 business days. 

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The-Old-Git
Channel Surfer

Re: Why have I been charged for a free trial?

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I have now received the refunds 👍

AbusedCustomer
Reel Rookie

Re: Why have I been charged for a free trial?

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They asked me for a credit card to activate my account and as you, they keep charging me monthly.  What a ripoff company.  Their so called legal department don't respond.

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AbusedCustomer
Reel Rookie

Re: Why have I been charged for a free trial?

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Rogu, don't try to intimidate with your phone charges.

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AvsGunnar
Community Streaming Expert

Re: Why have I been charged for a free trial?

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@AbusedCustomer 

Make sure you are actually dealing with Roku.  Roku doesn't charge for any support or activation.  Only deal with the contact info at https://www.roku.com/ or here in the Community.

Too many phony support sites imitating Roku online and offering phone support that charge you for support.  These are not official Roku agents.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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