Account, payments & subscriptions

[tarzan_nojane]

Trying to setup PhotoStreams.  I can log into my account for other purposes, but to begin setting up Photostreams, the app or the web page insist on sending an verification email - which I never receive.  I have been using Roku for more than 10 years, and am an IT pro - so I know how and where to check for SPAM emails.  There is NO SUPPORT available from ROKU.  This is a joke. 

I received the You earned the First Topic Created! badge on Roku Community message right away after posting this.

[RokuArjiemar · Accepted solution]

Hello! @tarzan_nojane,

A refreshing welcome from the Roku Community!

Thank you for reaching out to us about PhotoStreams. We're pleased to assist.

 If you do not receive a verification email from Roku after completing the activation steps, try the following:

• Wait a bit longer. Sometimes, it can take several minutes before you receive the activation email. Be sure to wait a few minutes before moving forward with troubleshooting steps.
• Confirm that you entered your email address correctly. Email addresses are not case-sensitive, but extra characters that may have been added by mistake can prevent an activation email from arriving in your inbox.
• Check your spam folder. Your email may automatically block emails from unrecognized senders and place these messages in a spam or junk folder. You may need to go into your spam folder and accept Roku as a recognized sender to ensure the activation and other Roku emails appear in your inbox.

For more detailed information about Photo Streams, visit our Support page here: How to use Photo Streams on your Roku® streaming device.

Thanks,

Arjiemar

[Robertwoods]

And idk what this Roku 2711 is but I have one Roku  my 6 yr old child bought all kinds of different apps I’m still going through and trying to get our money back for the last 3-4 months now plz refund me

[Robertwoods]

And on top of it all Roku keeps hitting my account and overcharging every day I want out of this I love Roku but I’m having a bad experience with it I’m ready to get rid of it all

[HDMIGuy]

@Robertwoods Login to your Roku account on a computer.  Once logged in check your subscriptions.  You can cancel any you do not want there.  While logged into your account set up a pin to make purchases so a six year old can not make purchases.