Account, payments & subscriptions

[Ksprain]

I am being billed for an unknown charge on the 15th of every month. This is the description I get “ROKU FOR P (Sensitive information) DE”. 

[HDMIGuy]

@Ksprain Login to your Roku account on a phone or computer.  Once logged in you should be able to find the subscription you are being charged for.   (Sensitive information) is a Roku phone number and not a description of your subscription.

[RokuEmmanuel-D · Accepted solution]

Hi, @Ksprain.

Greetings from the Roku Community!

We understand that you have an unrecognized charge from Roku, and we want to help you resolve it. 

As these charges must be thoroughly investigated, allow us to refer you to the Accounts and billing team, our experts in dealing with these concerns. You can talk to a live agent through phone, chat, or email.

You may also check out this support article: What to do if there is a charge you don't recognize on your Roku account.

Let us know if you need more help; we're ready to assist.

All the best,
Emman