Account, payments & subscriptions

[AngieH63]

I claimed the special offer to get Starz for $5/month and I've already paid. The Starz home page on the Roku is still offering me a free trial of one week. How do I get past this so I can go ahead and watch Starz through the Roku?

[RokuTakashi · Accepted solution]

Hi @AngieH63,

Welcome to the Roku Community!

Thanks for letting us know about the issue you're running into. We would be more than happy to assist you regarding this. Did you directly subscribe to Starz or through Roku Pay? Also, are you accessing the content through the standalone channel or through The Roku Channel?

Once we have the information, we'll be able to assist you further.

All the best,
Kash

[Bygoodbe2-]

I have paid on my credit card for STARZ the one year subscription of 46.00 but when I log into STARZ it ask me if I want to start new trial. I don'twant to start another subscription when I have already paid for STARZ. so why is it asking me this?

[renojim]

@Bygoodbe2-, are you trying to access Starz through The Roku Channel or through their app?

https://channelstore.roku.com/details/14b058d40b5893ab8b3883e4ed2f2815/starz