Hi @PugApples,
Greetings from the Roku community!
We appreciate you reaching out regarding this. In this case, it would be better to get in touch with one of our Account and Billing team members for further assistance.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments, and subscriptions," and they are the best ones to help you out with that matter.
We hope this helps!
Warm regards,
Rey
ERey.
Roku Community Moderator