I just quickly purchased the outdoor camera with base this morning, and was in a hurry and didn't realize my mistake. I didn't need the outdoor camera with base, I needed to purchase the outdoor SE wireless camera that doesn't require a base. My garage is not far from my router and I already have an outdoor camera on my porch that just directly connects to my WiFi. Its the Roku Outdoor Wired Camera SE (CW2000R). When I realized my mistake, I quickly went to my account page under purchase history, hoping within minutes of purchasing that I could quickly cancel the product order, but there was no cancellation button. Then I called customer support to find out that I have to wait until the product gets to me, then I have to use a return shipping label that is included in the box, and return it for a refund. This takes time and effort, and in the meantime ties up my money. This makes it hard for me to lay down cash and purchase the correct product that I need. You need to have a company meeting about this and give people the option to quickly cancel something they bought should they realize, like me, that they purchased the wrong product device. I am beyond frustrated now. I have gone ahead and purchased what I needed this morning, but now I am out 150. bucks and its Christmas holidays, and that 98.99 amount on the product I purchased by mistake is unavailable to me for buying other Christmas gifts for my family.
