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AddyBoyd32709
Newbie
‎07-20-2024 11:25 AM

Roku tv is charging me 2 times in one month. Why?

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I need someone to look at my charges for the month of June. 

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renojim
Community Streaming Expert
‎07-20-2024 12:42 PM

Re: Roku tv is charging me 2 times in one month. Why?

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@AddyBoyd32709, contact account/billing support at https://support.roku.com/contactus, but keep in mind that if you have multiple Roku devices it's possible that you have multiple Roku accounts with their own subscriptions.  If you're not sure, you can check what Roku account a device is linked to by checking the email address that's displayed under Settings->System->About on each device.

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renojim
Community Streaming Expert
‎07-20-2024 12:42 PM

Re: Roku tv is charging me 2 times in one month. Why?

Jump to solution

@AddyBoyd32709, contact account/billing support at https://support.roku.com/contactus, but keep in mind that if you have multiple Roku devices it's possible that you have multiple Roku accounts with their own subscriptions.  If you're not sure, you can check what Roku account a device is linked to by checking the email address that's displayed under Settings->System->About on each device.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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Reply
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