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Theologos1
Level 7

Roku thanks me for premium subscription, but won't give access

I paid for a premium channel, and my Roku online account recognizes that I did.  But when I go to the premium screen on the TV, it only offers "free trial" which means it does not see my subscription.  I need to talk to a Roku agent to fix, but their online connection just spins and spins, no help at all.  And no phone number to call.  Does anyone have a phone number for Roku support?

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1 REPLY 1
AvsGunnar
Community Streaming Expert

Re: Roku thanks me for premium subscription, but won't give access

@Theologos1 

Have you tried to access your Premium Subscription through the Roku Channel?

Launch the Roku Channel and see if your subscription is in there.  If you subscribe to a channel through Roku, generally, you have to access it through the Roku Channel.  You usually cannot access it through the the standalone channel/app.

Which channel did you subscribe to?

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Otherwise, usually need to contact Billing/Accounts/Subscriptions at https://support.roku.com/contactus

 

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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