Account, payments & subscriptions

[bretco902]

Hi - I'm simply hoping someone can explain to me how this all works.

I had a subscription for MLB.TV on my iPhone that I wanted to cancel prior to the renewal date.  I did this successfully, but then still saw the charge on my credit card account from Roku.  I just assumed that by canceling the subscription on my phone, it would automatically prevent access through Roku as well (it's the same account!).  Is this now a "2 step" cancellation process?  Seems like a bad and unfair design... unless I'm missing something here?
Would appreciate any knowledge/guidance from someone in the Roku community.  Thank you!

-Bret

[renojim · Accepted solution]

It sounds to me like you may have had two subscriptions to MLB.TV.  Check your subscriptions on your Roku account at https://my.roku.com .

[bretco902]

Ahh, I think you’re right.  I just checked, and the Roku “version” was still active.  But I’ve only been getting charged for 1 account - so I’m trying to figure out how the heck I created another one in the process?

Anyway… thanks for your response.  Kudo has been given 👍🏼

Bret