Account, payments & subscriptions

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Anjo1995
Newbie

Re: Roku for Warner Media $14.99 monthly charge

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Did they give you a solution because I am having this same problem.

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Alex-Roku
Retired Moderator

Re: Roku for Warner Media $14.99 monthly charge

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Hey @Anjo1995, we would be happy to look into your charge for you. We'll be reaching out to you via private message so we can collect account information and more details, so please be on the lookout for a message from us! 

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19722
Newbie

Re: Roku for Warner Media $14.99 monthly charge

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Hi my name is Danny and I've been charged $14:99 for this  what is about

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Alex-Roku
Retired Moderator

Re: Roku for Warner Media $14.99 monthly charge

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Hey Danny, WarnerMedia Entertainment would consist of many brands like HBO, TBS, TNT, TruTV, and the direct-to-consumer video service HBO Max. Do any of these look familiar as subscriptions you might have? Let us know if you still need help by replying to this post or sending us a message directly. We're always happy to help!

KHays2022
Reel Rookie

Re: Roku for Warner Media $14.99 monthly charge

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This appears on your bill or debit account as Warner Media,  but its name of the parent company for one of your apps.  In our case, it was HBO Max.   Dig a little deeper into each subscription to see who the "parent" company is and match up the billing date and the charges to ensure you're cancelling the correct subscription.   Best of luck. 

cyndiott
Newbie

Re: Roku for Warner Media $14.99 monthly charge

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On my account, this charge is for HBO Max. Hope that helps. 

Re: Roku for Warner Media $14.99 monthly charge

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same issue

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atc98092
Community Streaming Expert

Re: Roku for Warner Media $14.99 monthly charge

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@FancyShantzy your post tells us nothing. Have you checked your Roku user account (https://my.roku.com) for any subscriptions you've made through Roku? The Warner Media charge is usually for HBO Max.

If you do not see a matching subscription under your user account, Roku is not billing you. It has been explained numerous times in this thread. If it's not a listed Roku charge, you are being scammed and you need to contest the charge with your credit card company. Chances are good your CC information has been stolen, and you should cancel your card and request a new one.

Dan

Roku Community Streaming Expert

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9013158405
Newbie

Re: Roku for Warner Media $14.99 monthly charge

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Why is y'all taking money out my account 

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RokuLianna
Retired Moderator

Re: Roku for Warner Media $14.99 monthly charge

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Hi @9013158405

Thank you for the inquiry!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We hope it helps!


Warm Regards,
Lianna
 

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