Account, payments & subscriptions

[Bnova]

I'm having the same issue. My kids can use the old password to add channels. Has there been a way to fix this issue? I've changed the pin both on the TV itself and through the website

[RokuEuniceL · Accepted solution]

Hi @Bnova,

Greetings from the Roku Community!

We appreciate you letting us know about your issue with your Roku pin that allows you to add channels even when using the old Roku pin. We will work with you to know what went wrong so we can assist you further and fix the issue. We recommend performing the below steps to see if it resolves the issue:

1. Completely remove the pin.
2. Restart your Roku device.
3. Update the software on your Roku device. (Optional only if you want the latest software version.)
4. Re-add a stronger pin.

Please click on each highlighted step to see full details on how to do it. If the issue persists, please let us know.

Kind regards,                                                                                                                                      Eunice