Account, payments & subscriptions

[anonymous9]

I ordered a 4 pack of wireless Roku speakers from Roku, but only received a 2 pack.

I've reached out direct to support by completing the form but have received no response.

Please someone help send the missing 2 pack of wireless speakers to complete my order and what I paid for.

[RokuEuniceL]

Hi @anonymous9,

Greetings from the Roku Community!

Thanks for sharing this information with us, and we're glad to assist you with your missing order. We want to ask you to send us a private message so we'll be able to proceed with the necessary steps to address this. To message us, please select the name of a user. Once redirected to the profile, select the option "Send this user a private message."
We look forward to you reaching out to us privately once more.
Kind regards,

Eunice

[anonymous9]

Hello,

I privately messaged after your last message here but received no response.

This is beyond frustrating to have paid for a 4 pack of wireless speakers but only received 2 pack. 

Please send me the 2 pack of speakers I am missing or supply a refund. 

This is horrible customer service. 

[StreamUser01]

I am also missing items I ordered and paid for. I have my order number and will supply it as soon as someone from Roku contact me. 

[RokuJechealR]

Hi @anonymous9,

Thanks for your response!

We're sorry for the inconvenience that it has caused you. This is not what we aim for. Please be advised that we have already received your private message and will continue assisting you from there.

Please let us know if there's anything else we can do to help.

All the best,

Chel

[RokuJechealR]

Hi @StreamUser01,

Thanks for taking your first post in the Roku Community!

We're sorry for the experience that it has caused you. Please send us a private message with your Roku account email address, the order number, the current shipping address, and the item you ordered. We'll continue assisting you from there.

We look forward to hearing from you and looking closely into this issue.

All the best,

Chel

[StreamUser01]

Removed content now that I sent a private message. Waiting for reply on my "not received" order.