Account, payments & subscriptions

[Matt2001]

Under manage subscriptions it says i have the HBO max app however when i try to play something it goes to a screen that says restore purchase or choose a plan. Whichever option i hit it goes back to the screen of the show i'm trying to watch i hit play then it goes back to the screen that says choose a plan or restore purchase

[Anonymous]

Hi @Matt2001

Thank you for the post.

It sounds like there might be an issue with your HBO Max subscription on Roku. Here are some steps you can try to resolve the issue:

• Check your subscription status: Go to the Roku home screen, select the HBO Max app, and then select "Manage Subscription" to see if your subscription is active.
• Try restarting the Roku device: Sometimes, restarting the device can resolve issues like this. We suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.
• Sign out and sign back into your HBO Max account: Go to the HBO Max app on Roku and select "Sign Out" from the menu. Then, sign back in with your HBO Max account credentials.
• Contact HBO Max support: If none of the above steps work, you may need to contact Roku or HBO Max support for further assistance. They should be able to help you troubleshoot the issue and get your subscription working again.

I hope this helps! Let me know if you have any further questions.


Warm regards,
Lianna