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pelar60
Newbie

I'm getting charged for Roku for CBS can't find how to remove off my account?

I'm getting charged for Roku for CBS, want to cancel, can't find anything on my account page. But I'm getting charged for it.   Laurie

7 REPLIES 7
Shelley155
Newbie

Re: I'm getting charged for Roku for CBS can't find how to remove off my account?

I just got a bill from PayPal stating Roku has charged me for CBS As well.  It is not something I have ordered or is it on any other statements.  I am contacting PayPal to dispute this charge.


@pelar60 wrote:

I'm getting charged for Roku for CBS, want to cancel, can't find anything on my account page. But I'm getting charged for it.   Laurie


 

0 Kudos
Anonymous
Not applicable

Re: I'm getting charged for Roku for CBS can't find how to remove off my account?

Hi @pelar60

Welcome to the Roku Community!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We hope it helps!

Warm Regards,
Lianna

0 Kudos
Bea13
Newbie

Re: I'm getting charged for Roku for CBS can't find how to remove off my account?

I want to cancel the CBS channel and the Paramount channel.

0 Kudos
Bea13
Newbie

Re: I'm getting charged for Roku for CBS can't find how to remove off my account?

Cancel CBS and Paramount channels

0 Kudos
renojim
Community Streaming Expert

Re: I'm getting charged for Roku for CBS can't find how to remove off my account?

@Bea13, cancel your subscriptions by going to:
https://my.roku.com/account/subscriptions

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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Iona-D
Roku Guru

Re: I'm getting charged for Roku for CBS can't find how to remove off my account?

Anonymous
Not applicable

Re: I'm getting charged for Roku for CBS can't find how to remove off my account?

Hi @Bea13

Welcome to the Roku Community!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We hope it helps!


Warm Regards,
Lianna

0 Kudos