Help

Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Jacobybarra2
Newbie
3 weeks ago

I cannot figure out what account is being charged on my credit card

I am being charged by Roku for my Peacock account. Yet, every time I log into my Peacock account to cancel my subscription it won't allow me to since it is billed through Roku. But my Roku account states that I have no subscriptions. Please help! 

Also I have been trying to reach customer service but there is no number to call. 

0 Kudos
Reply
1 REPLY 1
HDMIGuy
Roku Guru
3 weeks ago

Re: I cannot figure out what account is being charged on my credit card

@Jacobybarra2 Is it possible you have a second Roku account with a different email?

0 Kudos
Reply
Need Assistance?
Manage your subscriptions by logging into your Roku Account.