Account, payments & subscriptions

[Ally16]

I wanna watch Disney + but can’t because my subscription can’t renew 

[andyross]

Are you subscribing through Roku or direct with Disney+? What happens if you try to renew? Is your credit/debit card information up to date on however you are subscribing?

[Fedupoftrying1]

I HAVE THIS PROBLEM TOO AND IT'S THE MAIN REASON I SUBSCRIBE TO ROKU.

GETTING ANY CUSTOMER SERVICE SUPPORT FROM ROKU IS AN EXERCISE IN FUTILITY.  I DON'T THINK THEY EMPLOY ANY HUMANS AND HAVE NO CUSTOMER SERVICE WHATSEOVER.

[Fedupoftrying1]

I am tempted to drop my Roku subscription because the Disney Plus channel was the only one we liked to watch.  I am disgusted that Roku isn't offering it anymore and I don't know how to download it onto my tv without Roku.  Roku really sucks.  They have just about NO customer service at all.  Paying a lot of money for zero support with this setup.  

[andyross]

What do you mean by a Roku subscription? There is no such thing. Do you mean subscribing through Roku instead of directly with Disney?

[Joelscotty]

I can't renew my Discovery+ it's not my Disney. It's my Discovery+ but I figured this was close enough.

[andyross]

What do you mean by can't renew? What are you trying to do that isn't working?