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Beba
Newbie
‎01-19-2023 05:02 AM

How to cancel my Disney Plus subscription on Roku?

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I'm trying to cancel too nothing is under my subscriptions please help! 

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1 Solution

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Pd1912
Newbie
‎02-20-2023 07:57 AM

Re: How to cancel my Disney Plus subscription on Roku?

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I had the same problem going around in circles with Disney and Roku and it was driving me nuts.

It turned out that the account for payment was set up on another family member’s email address which is why the subscription wasn’t appearing on my email log in.

 I have no idea how this happened (possibly because we have 3 Roku devices) but was easily cancelled once I had identified the issue.

Hope this helps.

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2 REPLIES 2
RokuLianna
Retired Moderator
‎01-19-2023 08:12 AM

Re: How to cancel my Disney Plus subscription on Roku?

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Hi @Beba

Thank you for the inquiry!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We hope it helps!


Warm Regards,
Lianna

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Pd1912
Newbie
‎02-20-2023 07:57 AM

Re: How to cancel my Disney Plus subscription on Roku?

Jump to solution

I had the same problem going around in circles with Disney and Roku and it was driving me nuts.

It turned out that the account for payment was set up on another family member’s email address which is why the subscription wasn’t appearing on my email log in.

 I have no idea how this happened (possibly because we have 3 Roku devices) but was easily cancelled once I had identified the issue.

Hope this helps.