Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Life1960
Newbie

Re: subscriptions/ Cancellation my subscription

Jump to solution

I am trying to cancel my subscription so my card can stop being charged 

0 Kudos
renojim
Community Streaming Expert

Re: subscriptions/ Cancellation my subscription

Jump to solution

@Life1960, you can cancel any subscriptions you have through Roku by logging into your account at https://my.roku.com using the email address that's displayed on your Roku device under Settings->System->About.  You should also be able to manage the subscription on the Roku device itself by highlighting the icon for the app on your Home Screen and pressing the * button on your remote.

If the subscription is not through Roku but is directly through the provider, you'll have to go to the provider's website to cancel it.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
tskodak
Newbie

Re: How do i speak to someone live about subscriptions and Cancellation

Jump to solution

I ordered Max. i want to cancel it now.

Teresa Skodak

0 Kudos

Re: How do i speak to someone live about subscriptions and Cancellation

Jump to solution

I need a valid number that I can speak to a person. I have tried to cancel my Tennis Channel subscription online; however my ROKU account says I have no subscriptions. the Tennis Channel says that I purchased via ROKU. I need the auto draft stopped and refunded. 

0 Kudos

Re: How do i speak to someone live about subscriptions and Cancellation

Jump to solution

Peacock 

0 Kudos
jwww
Reel Rookie

Re: subscriptions/ Cancellation

Jump to solution

I'm having the same problem. It's frustrating. 

0 Kudos
glebo
Newbie

Re: subscriptions/ Cancellation my subscription

Jump to solution

I keep getting charged 8.99 a month for discovery+ when I canceled it in April! I'd like my bank account credited for 2 months! 

janatroll
Newbie

Re: subscriptions/ Cancellation my subscription

Jump to solution

I have 3 charges I never use roku anymore.  roku channel   $21.97

                                                                         roku warner media   16.99

                                                                          cbs interact               11.99  total $50.95

 

If I could pay bout half I might keep.

I wish I could talk to someone!  918-857-6747                                  

0 Kudos
Boots2023
Newbie

Re: How do i speak to someone live about subscriptions and Cancellation

Jump to solution

I would cancell my Roku .com

0 Kudos
HDMIGuy
Roku Guru

Re: How do i speak to someone live about subscriptions and Cancellation

Jump to solution

@Boots2023 I don't think there is anyway to cancel Roku.com   You can sign out of your account but that will not cancel any of your subscriptions.  

0 Kudos