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Ma_Otter
Newbie
‎09-18-2023 05:48 PM

Have I been paying for Brit Box through Amazon Prime AND Roku??

Similar situation...I received a credit card notification saying my "Purchase for $x.xx at Roku was approved".  

 

I don't have a current Roku subscription, but when I looked at my credit card transactions, I saw that I have a charge for a Britbox subscription that matches the amount indicated as Roku in the notification. 

That charge does NOT appear as ROKU in my transaction history, only in the popup notification on my phone.

Anyone else experience this?

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RokuEuniceL
Community Moderator
Community Moderator
‎09-19-2023 07:39 AM

Re: Have I been paying for Brit Box through Amazon Prime AND Roku??

Hi @Ma_Otter,
A warm welcome here at the Roku Community!
We understand that you are having problems with an unrecognized charge on your Roku. To be better assisted with your subscription and billing concerns, please get in touch with our Accounts and Billing team since they are the specialized department to best cater to your inquiry. To contact them, kindly refer to this link here. Select the Accounts and Billing option to be directed to their contact information.
Best regards,
Eunice

Eunice L.
Roku Community Moderator
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