Account, payments & subscriptions

[showypanda82898]

How do you cancel this subscription when the easy cancellation options that are listed in "manage subscriptions" don't even appear. I can't cancel on the tv, by using the remote, because once pressing the * button while Discovery Plus is highlighted doesn't list any option for cancellation or changing auto renew. Then the actual channel tells me to go to Roku, and there doesn't seem to be a trace of this channel on the Roku subscriptions. I'm writing this because all the other posts I've seen are a couple of years old. You'd think things would be resolved and easier by now, but I guess not. I also don't think I should have to cancel my debit/credit card in order to resolve this issue. 

I'd appreciate any help that may be out there.

Thanks!

[renojim]

Is there any chance you have more than one Roku account?  If you have more than one Roku device check the email address on each one displayed under Settings->System->About.

[showypanda82898]

As far as I know, I only have the one Roku account.

[showypanda82898 · Accepted solution]

Contacted customer service and got things fixed. Thanks

[Anotherluddite]

How the heck did you find a way to contact customer support?? I’ve just been going in circles for the last 45 minutes trying to figure this out. Neither discovery+ channel nor Roku channel give me the “manage subscription” prompt.

I have the same issue with discovery+. They say to do it through Roku. My Roku account says I have no subscriptions.

[HDMIGuy]

@Anotherluddite Login to your Roku account on a computer or phone.  Go to support, select Account, Payments & Subscriptions.  When the page loads scroll to the bottom of the page and select agent support.  Click on Check Support Options.  If you want actual phone support I believe they are only open certain hours that should be listed.

[utastaff]

This happened to me too. My Discovery account said to contact Roku. My Roku account said I had no subscriptions. I called Roku customer service and they also said they have no record of any subscriptions for me. I looked up the email address associated with my particular Roku device by going to Settings->System->About. Turns out the email address (and therefore account) associated with the subscription was made through my wife's Roku account and not my separate Roku account (we each had an account before we were married), however, the charges were made to the credit card that I use because at some point I must have replaced her credit card on the account with mine. My wife cancelled the subscription under her account and the billing terminated.