Roku Community

hotrodgirlly · ‎02-17-2023

HI Roku.. Anyone..

First, this is an awful way to manage customer service.

Second, I was looking at my roku account to get pricing of the other channels I may want when I see that I am being charged since July 2020 for channels I neither watch nor did I subscribe to. How may I get these refunded or credited?

And, how might I connect to a real person in customer service?

RokuKarla · ‎02-17-2023

Hello @hotrodgirlly

Thanks for getting in touch with us here at Roku.

It may be more effective to seek assistance from our Billing team for account and billing issues. You can contact them here and then choose 'Account, payments & subscription'. They are the most qualified to assist you in this matter.

Thank you for your understanding and stay safe!

Regards,
Karla

View solution in original post

hotrodgirlly · ‎02-17-2023

In reviewing my account i can see the Disney + renewed for an entire year for over 100.00. I did not set this to auto renew and would never pay that much for this channel. It renewed a few weeks ago. How can I get this canceled and refunded?

RokuKarla · ‎02-17-2023

Hello @hotrodgirlly

Thanks for getting in touch with us here at Roku.

It may be more effective to seek assistance from our Billing team for account and billing issues. You can contact them here and then choose 'Account, payments & subscription'. They are the most qualified to assist you in this matter.

Thank you for your understanding and stay safe!

Regards,
Karla

Roku Community

Account, payments & subscriptions

Found subscriptions I never ordered?? How do I get refunded or credited?

Re: Found subscriptions I never ordered?? How do I get refunded or credited?

How do I fix a subscription that just renewed for an entire year which was not supposed to renew?

Re: Found subscriptions I never ordered?? How do I get refunded or credited?