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GrammyJB
Reel Rookie

Error getting subscriptions

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I'm getting the following error message when trying to access something on PureFlix (subscribed through Roku): You're already subscribed to this channel; Please log in to start streaming. When I click Continue I get the following: Error getting subscriptions; Details------ Error code: -3; Message: Order failed. I originally started PureFlix as a free trial. Several months later I purchased an annual subscription. The free trial subscription shows as expired & the paid subscription shows as auto renew in 2025 but I can't access any content on the channel. How do I fix this so I can access my paid subscription??

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GrammyJB
Reel Rookie

Re: Error getting subscriptions

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Thank you for your advice...I will give it a try... One problem: the subscription is through Roku, so PureFlix does not show me as having an active subscription and says to contact Roku...???

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