Account, payments & subscriptions

[Tonystark63]

Does anyone know how I can actually speak to a human on the Roku phone line? I'm having issues with my Roku Express. I can't seem to get it to move the cursor to the right, up, down or even hit the select/ok button on my remote control. It will only do it every once in awhile. I want it to work how I first bought it three years ago! Anybody got any ideas or know what I'm experiencing? I want a human to connect with at the headquarters to resolve this issue! I've rebooted my Roku and everything!

[Michelle3]

@Tonystark63 

Here you go: (Roku phone number).

~ Jordan

[Vakko]

@Tonystark63  If you bought it 3 years ago then it’s out of warranty, Try new batteries. But for the price of a new remote you can buy a new Roku 

[atc98092]

I don't recommend the Express due to issues some people have with its WiFi radio. But the remote is a simple, basic IR controller. You can easily test one by looking through a digital camera (such as a cell phone camera) and pressing buttons on the remote. If you see a flashing light, the remote is working. No light, it's not working. First thing to check is if the batteries are inserted correctly. Some Roku remotes have both batteries faced the same way, while others have them facing the opposite direction. Look carefully at the remote and make sure they're inserting the correct way.

If the remote has truly died, you can buy an inexpensive universal IR remote from anywhere that sells remotes for less than $10. Just make sure they list Roku as a supported device. 

[Michelle3]

My Express+ 3910 from 2017/2018 (aka the last model with analog outputs) originally came with the standard IR remote.  Two weeks ago, I bought an official Roku WiFi-direct (RF-based) Voice Remote from a local Walmart store, to replace the original remote with, since I wanted voice control functionality, and it works perfectly with my Roku device.  I’m assuming that @Tonystark63 owns the Express 3900 (released the same time as the Express+ 3910).  The 3930 was released in September 2019, so technically the 3930 one is still two years old as of currently. 
~ Jordan

[Mireille01]

I want to cancel all paid bills Chanel 

[Michelle3]

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@Mireille01 wrote:

I want to cancel all paid bills Chanel 

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On what? Paid Bills Chanel?  That is nonsense.

~ Jordan

[atc98092]

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@Mireille01 wrote:

I want to cancel all paid bills Chanel 

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If you are referring to paid subscriptions through Roku, you have to go to your Roku user account page (https://my.roku.com) and check your subscriptions there. You can cancel any and all paid subscriptions there. If you find no paid subscriptions, then Roku isn't billing you and you need to follow up with each listed biller.

If there's no subscriptions listed there, but you see charges that say Roku on your CC statement, they are bogus charges that you need to dispute. Roku isn't charging you, and they can do nothing to help you with the charges. 

[Darla61]

Need a toll free number,have no long distance 

[atc98092]

There is no toll free number. If you find one that claims to be Roku support, it's a scam site and all they want is your money.