Account, payments & subscriptions

[bishoboy]

I tried to cancel a trial subscription to Hallmark+. I followed the directions on how to cancel a subscription, but Roku wouldn't acknowledge that I had a trial subscription, so I couldn't cancel it...then yesterday I received a charge for the subscription. When I went to Roku's website...it still didn't show that I had the subscription even though I was able to access the channel during the trial period. 

Please make this right by cancelling my subscription, and refunding the money I paid to continue a trial subscription that I was unable to cancel.

[renojim]

You'll have to contact account/payment support at https://support.roku.com/contactus for any kind refund, but does the description of the charge say something like "Roku for Hallmark"?  If "Roku" isn't in the description, Roku didn't charge you.  If you subscribed directly with Hallmark+, you'd have to contact them to cancel.