Account, payments & subscriptions

[Duug49]

I was expecting with a subscription charge for BBC Select that the streamed programs would be ad free.  Is that not the case with my subscription?

[RokuEuniceL · Accepted solution]

Hi @Duug49,

Greetings from the Roku Community!

Thank you for contacting us with your subscription inquiries on BBC Select via The Roku Channel. Please get in touch with our Accounts and Billing team for greater assistance, as they are the department best equipped to handle your query.

1. Go to Roku Support.
2. Select Accounts, Payments, and Subscriptions.
3. Choose your issue under what’s happening with your account.
4. Select A Different Account Issue if you have another email address that might be associated with a different Roku account or if you want to be redirected to the contact information.

You may also contact the channel partner directly for more details on their ad-free subscription package with Roku. Please let us know if there is anything further we can do to help.

Sincerely,
Eunice