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Accidentally setup a second Roku account .

Our Roku stick quit working and I got the Roku Express 4K+ | Roku Streaming Device 4K/HDR, Roku Voice Remote, Free & Live TV.  But I couldn't get into the original account (probably due to operator error) and used a different email (new account) to start.  All the recordings on Sling went away. So how can I merge both accounts to the original first one without getting double billed?  It's a mess.

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2 REPLIES 2
renojim
Community Streaming Expert

Re: Accidentally setup a second Roku account .

There's no way to merge accounts.  Did you subscribe to Sling through Roku on two different Roku accounts?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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andyross
Roku Guru

Re: Accidentally setup a second Roku account .

Try to access the original account on the Roku website. You can try some of the recovery options. If you are able to get back in, you can factory reset the new Roku and link it back to the original account.

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