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Bflooney
Newbie
‎02-21-2023 10:38 AM

$39.79 total Roku fees. What for?

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I have multiple charges for Roku each month. Each is for a different amount.  How can I find out what I am being charged for?  It does not give any info when I check subscriptions or my account.

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RokuKarla
Retired Moderator
‎02-21-2023 10:41 AM

Re: $39.79 total Roku fees. What for?

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Hello @Bflooney

Thanks for reaching out here in the Community!

It may be more effective to seek assistance from our Billing team for account and billing issues. You can contact them https://support.roku.com/contactus and then choose 'Account, payments & subscription'. They are the most qualified to assist you in this matter.

Thank you for your understanding and stay safe!


Regards,
Karla

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RokuKarla
Retired Moderator
‎02-21-2023 10:41 AM

Re: $39.79 total Roku fees. What for?

Jump to solution

Hello @Bflooney

Thanks for reaching out here in the Community!

It may be more effective to seek assistance from our Billing team for account and billing issues. You can contact them https://support.roku.com/contactus and then choose 'Account, payments & subscription'. They are the most qualified to assist you in this matter.

Thank you for your understanding and stay safe!


Regards,
Karla

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HDMIGuy
Roku Guru
‎02-21-2023 10:47 AM

Re: $39.79 total Roku fees. What for?

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@Bflooney I assume you have logged into your Roku account on a computer and gone to manage subscriptions.  If no subscriptions are listed is it possible you have a second Roku account with a different email address?  Do you have any more details about each charge, if so try going to the website for each charge to see if you can locate the subscription.  There is no charge for a Roku account.

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