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SCRAPS's avatar
SCRAPS
Streaming Star
2 years ago
Solved

Wireless Error 014.40 Again Verizon

I have two Roku Streaming Stick+ for two different tv's, and it's the same problem on both: both are not connecting to my Verizon 5G Home Internet. One was purchased in 2019, the other was purchased...
tv & player wifi
  • SCRAPS's avatar
    SCRAPS
    2 years ago

    I do have a temporary solution the problem I posted. In the box the Roku Streaming Stick+ came in, there is a USB cable. I never used it before so, it's still new. I unplugged the WiFi extender from the USB port, plugged the WiFi extender into the new cable, then plugged the new cable into the USB port. I did this because I had no idea what I could do in lieu of replacing the Stick+.

     

    I don't know how long it will last or what made it work, but I'll take it until I can replace the Roku Streaming Stick+ for both TVs

  • SCRAPS's avatar
    SCRAPS
    2 years ago

    UPDATE: The shot-in-the-dark solution I came up with only lasted until October 12, 2023: about five days. After I moved residence, I disconnected the USB Power Cable from one Roku Stick+ and connected it to the other (newer model) Roku Stick+. It is currently working, but I know it is just a matter of time before the disconnect occurs again.
    It is my belief that the only solution to this particular problem is to replace the WiFi extender from Roku for $20.

SCRAPS's avatar
SCRAPS
Streaming Star
2 years ago

AvsGunnar 

You are correct- it should not have made a difference. But it did, as the Stick+ has continued to keep connected to the wireless connection for over 24 hours.

What I did was nothing more than a shot in the dark - and I'm sure you're just as surprised as I am that it was successful.

It does leave an open question: Is the Wifi module dying OR is the Stick+ near it's "end of life" 

SCRAPS's avatar
SCRAPS
Streaming Star
2 years ago

UPDATE: The shot-in-the-dark solution I came up with only lasted until October 12, 2023: about five days. After I moved residence, I disconnected the USB Power Cable from one Roku Stick+ and connected it to the other (newer model) Roku Stick+. It is currently working, but I know it is just a matter of time before the disconnect occurs again.
It is my belief that the only solution to this particular problem is to replace the WiFi extender from Roku for $20.

  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert
    2 years ago

    SCRAPS 

    Unless you need or prefer the Streaming Stick models, you can also consider purchasing one of the other streaming players (set-top) like the Roku Express 4k/4k+, Ultra, or Streambars that do not require this seperate proprietary Long Range Wireless Receiver (as the wifi NIC/module is located within the unit itself).

    With holidays approaching, all of these should be going on sale soon.

    However, I do believe the LRWR is the culprit/issue in your case.  This is likely why intermittent.  As the cable heats up and/or is moved/wiggled, it is just losing connection.

    You can try finding a position that seems to be working and then try taping/Velcro the LRWR in place. (As opposed to just dangling).  May just be wearing in the cable itself and not internal failure in the module itself.

    • SCRAPS's avatar
      SCRAPS
      Streaming Star
      2 years ago

      Hi AvsGunnar 

      The odds that the same problem exists on different devices is not a coincidence. As I'm sure you did, I looked at postings from other Roku users. It does appear to be an issue with the WiFi extender. I chose to replace the WiFi extender, but Roku only allows for a single purchase, rather than the two I need.
      I did consider replacing my devices, but a new device is certainly out of my budget and will be for some time.

      I do hope that anyone experiencing this issue will read all of the forum postings and make the best decision that works for them.