Forum Discussion

SCRAPS's avatar
SCRAPS
Streaming Star
2 years ago
Solved

Wireless Error 014.40 Again Verizon

I have two Roku Streaming Stick+ for two different tv's, and it's the same problem on both: both are not connecting to my Verizon 5G Home Internet. One was purchased in 2019, the other was purchased...
tv & player wifi
  • SCRAPS's avatar
    SCRAPS
    2 years ago

    I do have a temporary solution the problem I posted. In the box the Roku Streaming Stick+ came in, there is a USB cable. I never used it before so, it's still new. I unplugged the WiFi extender from the USB port, plugged the WiFi extender into the new cable, then plugged the new cable into the USB port. I did this because I had no idea what I could do in lieu of replacing the Stick+.

     

    I don't know how long it will last or what made it work, but I'll take it until I can replace the Roku Streaming Stick+ for both TVs

  • SCRAPS's avatar
    SCRAPS
    2 years ago

    UPDATE: The shot-in-the-dark solution I came up with only lasted until October 12, 2023: about five days. After I moved residence, I disconnected the USB Power Cable from one Roku Stick+ and connected it to the other (newer model) Roku Stick+. It is currently working, but I know it is just a matter of time before the disconnect occurs again.
    It is my belief that the only solution to this particular problem is to replace the WiFi extender from Roku for $20.

AvsGunnar's avatar
AvsGunnar
Community Streaming Expert
2 years ago

SCRAPS 

What is the model number of the router being used for the Verizon 5G Home Internet?  Some of Verizon routers (like the G3100) is set to use DFS channels (52-140) by default on the 5hz band.  Try going into your Channel Settings for the router and Unchecking the box that says "Enable DFS During Channel Scan" if you see such a setting.  Then restart both the router followed by a Network Connection Reset of the Roku device.  Settings/System/Advanced System Settings/Network Connection Reset/Reset Connection.

Because the Roku devices cannot currently see/use DFS, anytime a router using DFS channels switches to a DFS/incompatible channel, the Roku device will drop its connection.  Roku can be stubborn at times re-establishing a dropped connection.

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The different Error 14 codes typically indicate a Network Issue. Basically means the device is having an issue establishing a connection to the Network. (could be password/authentication, could be a router setting, could be a cache issue, could be a Roku device issue).

Feel free to post back with the router model number and any settings you can gleam if the above was not applicable to you or you still need help.

  • SCRAPS's avatar
    SCRAPS
    Streaming Star
    2 years ago

    Hi AvsGunnar 

    Thankfully, I saved the box the Cube came in. Unfortunately, there is nothing that states what the model number is. The inserts that came with the box are for setup only.
    Previously, I did try to access the Cube settings via the URL (underside of the Cube), for a different reason, but it literally went nowhere but a blank page.
    The Verizon 5G Home Internet cube gets the internet connection from the Verizon tower, so it's not a router (it's a gateway). You set it up near a window (preferably the same side as the closest Verizon tower), plug it in and wait until the light is steady white. Then begin connecting your devices.

    As for Error Code 14... You and I know that it's a network error, not a password error. Maybe you should be working for Roku Support (just a thought)

    • AvsGunnar's avatar
      AvsGunnar
      Community Streaming Expert
      2 years ago

      SCRAPS 

      The Verizon 5G Gateways are basically routers (or a larger hotspot device depending on how you view it).  They contain a DCHP server in order to manage connected devices (assigning LAN IP addresses).  Only real difference is how they connect to the internet. (5G cellular vs. some sort of a physical "cable" connection at the router itself).

      Some issues Roku users run into with these devices due to their preference for IPv6 (an internet protocol) and DFS. (channels 52-140).  When a router (or a gateway, hotspot, extender, etc) uses these features, going to have problems getting the Roku to connect.  Currently, need to use IPv4 (or IPv4/IPv6) and a non-DFS channel (36-48 or 149-161) in order for the Roku devices to connect to the network.

      Recently, have also started to run into a few password related issues with some user devices and their networks.  Not sure if due to ISP firmware updates or due to Roku updates, but some passwords that were currently working are no longer working. (especially if you use special characters in them).  I would eliminate that a possibility first.  try changing the password on the 2.4hz and 5ghz bands to something simple (a word or phrase), or just leave field empty if allowed (create open network) just to troubleshoot and eliminate as a possibility.

      If the password change makes no difference, then look into the IPv6 and the use of DFS as the next likely culprits.

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      Here is a link to one of the Verizon's 5G Gateway models admin portals that describes how to login to make changes. (Here you will also be able to determine your gateway device model number as well once loged in.)  https://www.verizon.com/support/knowledge-base-234498/

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      Edited to add... I missed your screenshot of the longer USB cable.  Roku used to include these with USB power adapters (5volt, 1amp) so you could use wall power in case the TV USB port did not provide power(older TVs) or not enough power if it was a power port.  An underpowered Roku device can create issues ranging from restarts, crashes, to poor network performance since power is needed for the wifi module.