why is tv guide so incomplete
I have been watching live tv (in the UK) on my Roku/Sharp for 2 hours. I pressed tv 'guide' button on remote. 75-80% of my favourite channels showed 'no information'. Why?
Forum Discussion
Hi there! kwwells51
It looks like some of your channels might be missing and showing a "No Information" prompt. Try this:
Go to: Home > Settings > System > Software Update > Check now. Once the update is complete, do a System restart to refresh everything.
Let us know if that helps!
Roku Community Team
Before I did that, I looked at tv guide again but for the last hour I have been watching recording from my set top box (Humax). All the tv channels and info were present. So, to summarise, when I am watching live tv, info missing. When I am using tv as a dumb terminal for Humax, info there. Suggestions? PS I regularly have to do a restart to watch Humax on HDMI as Roku software doesn't locate it.
Thanks for the update, kwwells51
Just a quick follow-up: when did you first notice the issue? And are you currently connected to Wi-Fi?
If possible, could you snap a quick photo of the error message? That’ll help us get a better idea of what’s going on.
Looking forward to your response!
Roku Community TeamBoth problems have been intermittent over last 6months or so. I just assumed tv and box don't play nicely together. Will take photo as and when it happens but it won't be tonight as it is 22.54 BST and past my time for bed. Good night zzzzz.
Got it! kwwells51
If you get a chance, try swapping out the HDMI cable to see if that helps with the Humax issue. Sometimes a faulty or loose connection can cause problems like this.
And if you have any other questions or need help along the way, feel free to reach out.
Good night!
Roku Community Team
