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DangerWaffles's avatar
DangerWaffles
Newbie
5 years ago
Solved

Why is my TCL Roku TV overheating?

I have seen topics for Roku devices and sticks overheating, but none for a TV itself. We have had this issue twice when watching a video that it says it's overheating. I can't figure out why it is and it doesn't even feel hot when we receive the warning. Any ideas what might be going on?

Overheating
  • andyross's avatar
    andyross
    5 years ago

    Roku only supplies the software. TCL does the hardware for the TV's. Other than making sure no vents are being blocked and nothing generating heat is under or behind the TV, you will need to take it up with TCL. It may also depend if the TV is at an angle, (top tilted forward or back) as than can screw up the airflow.

  • RokuKariza-D's avatar
    RokuKariza-D
    4 years ago

    Hello sqwashd

    We're sorry to hear about the issue you're running into.

    Have you tried contacting the TV manufacturer to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

    For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

    All the best,
    Kariza

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  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    5 years ago

    Hey DangerWaffles

    Thanks for letting us know about the issue you're experiencing. 

    Does the issue only occur on a specific channel or across other channels installed on your Roku TV? If the overheating message pops up regardless of the channel you are accessing, we would recommend reaching out directly to TCL support to report the issue and for further help. Each Roku TV manufacturer provides direct support for their products running the Roku OS.

    You can contact them here, or at 1-877-300-8837.

    Please keep us posted!

    All the best,
    Kariza

    • Rahastings's avatar
      Rahastings
      Newbie
      4 years ago

      I’m having the same problem. It only seems to happen with HBO Max. 

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        4 years ago

        Rahastings

        Thanks for the post. Can you please provide us the following information:

        • Roku TV brand and model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
        • Does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
        • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
        • Steps to reproduce the issue you are seeing
        • Photo or image of the issue you are experiencing

        Once we have this information we will make sure to pass it along to the appropriate team for further investigation.


        Thanks,
        Danny

    • Bemery's avatar
      Bemery
      Newbie
      5 years ago

      My TCL TV just started displaying that same phrase tonight. We’ve had the TV for close to 5 months (bought it Dec 30, 2020) and this is the first time we’ve seen this. We have another TCL TV in our bedroom and have never seen it on that TV and it gets morning sun on it. The other is hanging in our living room and gets no outside light on it. 

      • andyross's avatar
        andyross
        Roku Guru
        5 years ago

        Roku only supplies the software. TCL does the hardware for the TV's. Other than making sure no vents are being blocked and nothing generating heat is under or behind the TV, you will need to take it up with TCL. It may also depend if the TV is at an angle, (top tilted forward or back) as than can screw up the airflow.

  • Jeff73's avatar
    Jeff73
    Newbie
    3 years ago

    I am having the same problem, it only happens when watching a program broadcast in 4K. Any suggestions?

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      3 years ago

      Hi Jeff73

      Thanks for the post.

      Could you tell us more about your concern? Are you experiencing the issue on a Roku TV or Roku player? Does the issue only occur on 4K programs within a specific channel or regardless of the app? Please let us know. We'd like to know more about how we can help.


      All the best,
      Kariza