Forum Discussion
Don't buy any Roku product, unless Roku is willing to walk back their forced arbitration agreement.
Roku is holding your device (be it a Roku device, or in many cases, a whole entire TV that relies on Roku as the OS) as ransom, unless you agree to waive your rights to hold Roku BEFORE and AFTER you agree to their terms, accountable for any reason.
Long time Roku user, and loved my Rokus product, no longer...
RBUser the Roku terms of service has always included "forced" arbitration. That is nothing new. They completely messed up with the way they forced out the latest update, by blocking use of the device until the user accepted the update. That was a very bad way to do it, and hopefully Roku has gotten that through someone's thick skull. I seriously doubt they will ever do that again.
- StopTheFomo2 years agoChannel Surfer
How else can you "force" acceptance of the latest arbitration terms? If you allow the consumer to easily "skip" accepting the new Terms of Service (TOS), then it defeats the purpose of updating it in the first place. Essentially, when you first bought the TV, it required you to accept the TOS before proceeding and if you didn't like it you could always return the TV and buy something else. But then fast forward 6 months later when you're outside the TV's return period and they update their TOS, which you may refuse, but if you refuse then you have a dead Rokuy TV because you can't return it - of course you can always buy an Apple TV and plug it into the HDMI port but that defeats the purpose of buying an inexpensive Roku TV right?
- atc980922 years agoCommunity Streaming Expert
StopTheFomo wrote:How else can you "force" acceptance of the latest arbitration terms?
Roku did a terrible job with their user interaction about the TOS update. And I believe they have rolled back this poor implementation, as many people are now reporting they never saw the screen. It doesn't excuse the way they did it, but it does appear to be gone. And I believe you would have a valid case against agreeing to modified terms months (or more) after purchase. But again as a reminder, arbitration has always been included in the Roku terms of service. It wasn't something they are just now trying to put out. In my opinion, there's very little changed in the recent update.
- StopTheFomo2 years agoChannel Surfer
True, the TOS doesn't bother me as much as the near "requirement" for a credit card without two factor authentication 2FA (yes, the tech savvy know how to skip it but as Roku is hailed as simple and perfect for seniors who are far from savvy). Storing our CC information without the option of 2FA in 2024 is outrageously incompetent and of course, Murphy's Law comes in last week's data breach that put 15,000 users at risk if their CC was stored on Roku.
- jimmy792 years agoReel Rookie
Choosing the right Roku product depends on your TV and needs. For seamless streaming of Hindi entertainment like on Apne TV, consider the Roku Streaming Stick 4K or Roku Ultra for high performance. If you're worried about updated Terms of Service locking you out, these standalone devices can be a great alternative, offering flexibility without the potential issues tied to a smart TV’s built-in platform.