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Chale2's avatar
Chale2
Reel Rookie
2 years ago

What is ROKU doing to resolve rampant remote issues

Roku is my preferred streaming device l, however the rampant remote issued  almost seem intentional to increase residual revenues. Had to replace 3/5 remotes and writhing 6 months all 3 are now not working. What is ROLU doing to resolve. I would advise no o e to pitched Roku streaming devices. Even my Sharp Roku tv now only works with an old Emerson remote. This situation is ridiculous! Does anyone have a good suggestion for other streaming deices other than Amazon Fire? 

remotes

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  • Strega2's avatar
    Strega2
    Roku Guru
    2 years ago

    I’ve never had a Roku remote fail, but if I did, I’d probably consider the dozens (at least) of third-party remotes that can drive Rokus.  (Except for stick models which are Wi-Fi-only.)

    • micdevil's avatar
      micdevil
      Newbie
      2 years ago

      I just bought my Roku and the right arrow button has already failed.  Roku provides no assistance accept to tell you to buy a new one.  Don't think I should incur that cost after only two weeks.

       

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi micdevil,

        Thanks for bringing this issue to our attention, and welcome to the Roku Community!
        We will be more than delighted to assist you further with your Roku remote issue. Please try the troubleshooting steps that we have provided below and see if that will be able to fix the problem.

        1. Press Home on your Roku voice remote.
        2. Scroll and select Settings.
        3. Select Remotes & Devices.
        4. Select Remote.
        5. Choose your voice remote from the list and select Set up remote for TV control.
        6. Follow the on-screen prompts to complete the process.

        Please keep us posted on what you find out.

        Kind regards,

        John

  • klg's avatar
    klg
    Newbie
    2 years ago

    I downloaded the Roku remote to my phone.  There's no audio control, but everything else is there even putting the sound on the phone and quick buttons for the streamers.  I've never had any problems with it and added bonus I never lose it!  Instead of buying another remote, I'd consider putting it on the phone.