Forum Discussion

Chale2's avatar
Chale2
Reel Rookie
2 years ago

What is ROKU doing to resolve rampant remote issues

Roku is my preferred streaming device l, however the rampant remote issued  almost seem intentional to increase residual revenues. Had to replace 3/5 remotes and writhing 6 months all 3 are now not w...
remotes
Strega2's avatar
Strega2
Roku Guru
2 years ago

I’ve never had a Roku remote fail, but if I did, I’d probably consider the dozens (at least) of third-party remotes that can drive Rokus.  (Except for stick models which are Wi-Fi-only.)

  • micdevil's avatar
    micdevil
    Newbie
    2 years ago

    I just bought my Roku and the right arrow button has already failed.  Roku provides no assistance accept to tell you to buy a new one.  Don't think I should incur that cost after only two weeks.

     

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi micdevil,

      Thanks for bringing this issue to our attention, and welcome to the Roku Community!
      We will be more than delighted to assist you further with your Roku remote issue. Please try the troubleshooting steps that we have provided below and see if that will be able to fix the problem.

      1. Press Home on your Roku voice remote.
      2. Scroll and select Settings.
      3. Select Remotes & Devices.
      4. Select Remote.
      5. Choose your voice remote from the list and select Set up remote for TV control.
      6. Follow the on-screen prompts to complete the process.

      Please keep us posted on what you find out.

      Kind regards,

      John