Forum Discussion
Have you solved it yet? I also had the same problem with my customers
Im experincing the exact same issue with my roku ultra. The audio latency is actully really good but like reported above I have low level muffled audio. But instead of airpods im using galaxy bud 3 pros.
- RokuReynan-L12 months agoRetired Moderator
Hi, Brass5226.
Greetings from the Roku Community!
We understand that you're having an issue with the audio on your private listening. No worries, we'd be happy to help you with this.
Are you connected to the Roku app or directly to your streaming device? Have you followed the steps posted by RokuJechealR?
Please keep us posted.
Regards,
Reynan- Brass522612 months agoReel Rookie
Hi, yes I have. I connected the Galaxy Buds Pro 3 to the Roku Ultra directly without using the phone. I also made sure that the Rokus volume for the headphones was turned up to 100 using my remote. I assume since it seems to happen with both Apple and Samsung wireless headphones, that it is probably an issue with all wireless headphones.
- Schw4mbosii11 months agoNewbie
Exact same problem with my samsung buds 2 pro. And I've only noticed it recently. Roku, please acknowledge that this is an issue and isn't being resolved by the canned response. I honestly love the roku platform but I've always had issues with listening via headphones on all my roku devices.
- Theobej9 months agoNewbie
I have the same problem woth my Buds Pro3 on the Ultra. In fact, the problem existed with Buds Pro2 as well. My other Roku TVs all provide fantastic output using the same method. I have connected both directly to the Ultra and through the app, results are the same. This is a great feature missing the mark and it is very disappointing.