Volume button changes tv input
My Roku remote is functioning, however the volume up button is raising volume but also changing tv input. I have to use the tv remote to change input back to the appropriate hdmi port every time I hi...
Forum Discussion
This did not fix the issue.
Hi weaverg,
Welcome, and thanks for posting here in the Roku Community!
We'll be delighted to assist you with fixing your issue. Please provide us with the following details so we can assist you further:
- What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
- What type of remote are you using right now? (universal, simple, or voice remote)
- What troubleshooting steps have you taken so far?
We'll be waiting for your response.
Kind regards,
Eunice
- What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
Roku Express
- What type of remote are you using right now? (universal, simple, or voice remote)
Voice Remote
- What troubleshooting steps have you taken so far?
I have went through every code for my tv. Restarted my Roku device multiple times and unlinked/relinked my remote to my tv multiple times and it didn’t fix it. Only one code works for my television.
Hi weaverg,
Thank you for keeping us updated!
You're doing a great job troubleshooting the problem, and we appreciate you giving us this information. No worries! We will be delighted to help you further. Please try to factory reset the Roku device. A factory reset clears the majority of data from your Roku device and restores it to a factory default configuration. Please follow the steps below:
- Press Home on your Roku remote.
- Scroll and select Settings.
- Select System.
- Select Advanced system settings.
- Select Factory reset.
- If you have a Roku TV, select Factory reset everything. Otherwise, move to the next step.
- Follow the on-screen instructions.
If the problem still persists, please keep us posted.
All the best,
John
