Forum Discussion

Weave's avatar
Weave
Newbie
3 years ago

Volume button changes tv input

My Roku remote is functioning, however the volume up button is raising volume but also changing tv input. I have to use the tv remote to change input back to the appropriate hdmi port every time I hi...
remotes
RokuJechealR's avatar
RokuJechealR
Retired Moderator
3 years ago

Hi Weave,

Thanks for letting us know about the issue you're experiencing with your Roku remote.

Have you tried going to settings and try to check these:

  1. Press Home on your Roku remote.
  2. Scroll and select Settings.
  3. Select remotes & devices.
  4. Select Remote.
  5. Choose your Roku remote from the list and select Set up remote for TV control.

After you choose your Roku remote on that settings, you can system restart your Roku device:

  1. Press Home on your Roku remote.
  2. Scroll and select Settings.
  3. Select System.
  4. Select Power (if you do not see a Power submenu, skip to the next step).
  5. Select System restart.

For further references, you can visit our support page: Set up TV controls.

Hope it can help! For any clarifications, just keep us posted.

All the best,

Chel

  • Dnguyen's avatar
    Dnguyen
    Newbie
    3 years ago

    I am also having this issue on my sharp TV, the volume up button the Roku remote changes the input on the tv as well as turns the volume up, and the volume down button will change the aspect ratio of the tv as well and turn the volume down. I just purchased the device last night and already had this issue as soon as I set the remote up for tv control.

    • Strega2's avatar
      Strega2
      Roku Guru
      3 years ago

      I would go back and pick a different IR code.  ie: lie to it and tell it that the first code that seems to work (presumably the one you have now) doesn't work.  That will cause it to try another code.  This may have to be done just once, or several times to get to a code that works perfectly.  Unfortunately, for some TVs, there can be a dozen codes that work to overlapping degrees. 

  • weaverg's avatar
    weaverg
    Reel Rookie
    2 years ago

    This did not fix the issue. 

    • RokuEuniceL's avatar
      RokuEuniceL
      Retired Moderator
      2 years ago

      Hi weaverg,

      Welcome, and thanks for posting here in the Roku Community!

      We'll be delighted to assist you with fixing your issue. Please provide us with the following details so we can assist you further:

      • What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
      • What type of remote are you using right now? (universal, simple, or voice remote)
      • What troubleshooting steps have you taken so far?

      We'll be waiting for your response.

      Kind regards,

      Eunice

      • weaverg's avatar
        weaverg
        Reel Rookie
        2 years ago

        RokuEuniceL ,

        • What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV) 

        Roku Express

        • What type of remote are you using right now? (universal, simple, or voice remote)

        Voice Remote

        • What troubleshooting steps have you taken so far?

        I have went through every code for my tv. Restarted my Roku device multiple times and unlinked/relinked my remote to my tv multiple times and it didn’t fix it. Only one code works for my television.

  • db11823's avatar
    db11823
    Newbie
    10 months ago

    Your fix doesn't work...

    • RokuJharra-Q's avatar
      RokuJharra-Q
      Retired Moderator
      10 months ago

      Hi, db11823 thank you for posting here in the Roku Community!

      We understand that you are having some difficulty with the volume button on your Roku remote, and we want to assist you in resolving this matter. Please allow us to share some troubleshooting steps that may help improve the situation.

      We kindly suggest considering the following steps:

      1. Press Home on your Roku voice remote
      2. Scroll and select Settings
      3. Select Remotes & devices
      4. Select Remote
      5. Choose your voice remote from the list and select Set up remote for TV control
      6. Follow the on-screen prompts to complete the process
      NOTE:
      1. When you hear music playing, select Yes to confirm. If you do not hear music playing, try increasing the volume using your TV remote.
      2. Next, your Roku device attempts to mute the volume using remote codes for the detected TV brand. If the music stops, select Yes.
      3. If the music continues to play, select No. Your Roku device was unable to detect the correct information about your TV, however, you can manually enter the brand by selecting Enter TV brand.
      4. As you enter the brand using the on-screen keyboard, a list to the right populates. After you select the brand, the music begins playing again. Select Yes when you hear it. As before, your Roku device again attempts to mute volume, this time using the first of multiple remote codes for the TV brand you entered. After each code is attempted, you are asked if the music stops playing. When it does, select Yes.
      5. Your Roku voice remote is now programmed to control both power and volume on your TV. Select OK to continue.
      Please let us know if the issue is fixed or reply back to the thread for further assistance, we will be glad to help you.

      Thanks,
      Jharra