Hi, kellyppa
Thank you for reaching out to the Roku Community!
We've noticed that you're having issues with your Roku Ultra remote. Let's get this sorted. Please try our Roku remote troubleshooting steps and see if they help with what you're experiencing.
We also suggest resetting your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again by pressing and holding the Back and Home buttons for 5 seconds or until you see the status light begin to flash.
Please let us know if the issue is fixed or reply back to the thread for further assistance, we will be glad to help you.
Best regards,
Jharra
This issue is not fixed. I tried all of the things you suggest here last week and nothing worked. I've seen this issue mentioned numerous times around the internet regarding the Roku Ultra Pro rechargeable remote and your answer is the one that always is given and it doesn't seem to work for anyone. I've come to the conclusion that this is just a bad product so have ordered a basic remote to replace it. It's a shame that I can't get product support or reimbursement for a product that is only a few months old.
You never use the pairing buttons to program your tv volume to ANY Roku remote. The pairing buttons is only there to get the Roku remote controlling the Roku itself. So, if it stopped controlling your tv volume you have to reprogram it for your tv brand.
settings> remote & devices> remote> remote in USE> program tv> follow prompts.
