Forum Discussion

Jp27's avatar
Jp27
Reel Rookie
8 months ago
Solved

Voice Remote Pro only works when plugged in

Voice remote pro will not work unless plugged in. It is fully charged, I restarted the Roku, and I tried resetting/repairing the remote but it only works when plugged in. When plugged in, the TV says...
remotes
  • RokuJharra-Q's avatar
    RokuJharra-Q
    8 months ago
    Hi Jp27, welcome to the Roku Community!

    Thank you for contacting us about your Roku remote issues. We're here to help. 
     
    Here are some steps you can try:
     
    • Test with different power outlets, micro USB cables, and USB chargers.
    • Reset the remote: Press and hold the Back/pairing button and Home buttons simultaneously for about 20 seconds. 
    If the issue persists after trying the troubleshooting steps provided, kindly send me a Private Message with the following details:
     
    1. Serial number of the Roku player this remote is paired to.
    2. Is this the remote that came with that device? If not, kindly specify if this is a Voice Remote Pro or Voice Remote Pro (2nd edition).
    3. When and where did you purchase this?
    To send a PM, kindly select my username, View Profile, and on the right side of the page, select Send this user a private message.

    Thanks,
    Jharra
RokuJharra-Q's avatar
RokuJharra-Q
Retired Moderator
8 months ago
Hi Jp27, welcome to the Roku Community!

Thank you for contacting us about your Roku remote issues. We're here to help. 
 
Here are some steps you can try:
 
  • Test with different power outlets, micro USB cables, and USB chargers.
  • Reset the remote: Press and hold the Back/pairing button and Home buttons simultaneously for about 20 seconds. 
If the issue persists after trying the troubleshooting steps provided, kindly send me a Private Message with the following details:
 
  1. Serial number of the Roku player this remote is paired to.
  2. Is this the remote that came with that device? If not, kindly specify if this is a Voice Remote Pro or Voice Remote Pro (2nd edition).
  3. When and where did you purchase this?
To send a PM, kindly select my username, View Profile, and on the right side of the page, select Send this user a private message.

Thanks,
Jharra