Forum Discussion

Binge Watcher

8 months ago

Voice remote pro inconsistant charge level indication

Model RC 501. EDIT: model RCB1R. Voice remote pro 2nd edition. Was at 34% on the settings screen. I plugged it in. After a minute or so I unplugged it to move the cord closer to me and a display ...

Community Moderator

8 months ago

Thanks for bringing this to our attention.

Our team would like to take a closer look at this. Can you share us with the details below:

What specific Roku device model and serial is connected with the Roku Voice Remote Pro (2nd Edition)?
When did you first encountered the issue?
What is your current Roku OS version?

I hope for your response.

Thanks,
Roku Community Team.

Pittpa
Binge Watcher
8 months ago
Roku Ultra Model 4800X, serial XO10006CRJV6. This first started Friday night March 14, 2025.
ROKU software version is 14.1
Please see my additional issue noted in my other reply regarding the RC model # showing on the settings display. Not the same as this morning. Was showing RC506 on Friday now showing RC1072.
- RokuTakashi
  Community Moderator
  8 months ago
  Hey, Pittpa
  
  I appreciate the update.
  
  Thanks for sharing your info! We’ve noted it, and our team is on it. We’ll keep you updated as we make progress on the review and investigation.
  
  Thanks for your engagement and continuous support.
  
  Roku Community Team.
  - RokuTakashi
    Community Moderator
    7 months ago
    Hey, Pittpa
    
    We got an update from our team and would like to suggest a step.
    
    Follow the instructions below:
    
    Remove the remote from the device list
    
    Navigate to Settings > Remote and Devices > Remotes.
    
    Select the remote model you are no longer using.
    
    Proceed with "Forget Remote" and follow the on-screen instructions.
    
    This allows the Roku device to only recognize your current remote.
    
    Keep us posted.
    
    Thanks,
    Roku Community Team.