Forum Discussion

ssjhs's avatar
ssjhs
Newbie
5 years ago

USB Power Cable with Long-range Wireless Receiver

My Roku streaming Stick+ stopped working.  I discovered it was due to the  USB Power Cable with Long-range Wireless Receiver.  This plugs into the stick.  My Samsung tv HDMI inputs all require that t...
remotes
USB
robrivo's avatar
robrivo
Reel Rookie
2 years ago

I just bought this NEW Stick  and getting the same issue with long-range Wi-Fi receiver.

  Model 3820X2.

S/N: SOJ73373V91J

Long-range model: WR002.

RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi robrivo,

Thanks for making your first pots here in the Roku Community.

We'd like to see more on what's going on here. Could you tell us how you are powering your device? Is this connected directly to a wall outlet or your TV's USB port?

Tell us more about this so that we can further assist you

Thanks,

Rey

  • robrivo's avatar
    robrivo
    Reel Rookie
    2 years ago

    I was lucky enough to purchase from Best Buy. They exchanged the defective one, and the new one works. Time will tell how long it will last.