Forum Discussion

ssjhs's avatar
ssjhs
Newbie
5 years ago

USB Power Cable with Long-range Wireless Receiver

My Roku streaming Stick+ stopped working.  I discovered it was due to the  USB Power Cable with Long-range Wireless Receiver.  This plugs into the stick.  My Samsung tv HDMI inputs all require that t...
remotes
USB
bessfriend's avatar
bessfriend
Channel Surfer
4 years ago

seems I'm having the same issue. at first, I wondered why my remote didn't work, reset my stick, record my router, all done multiple times, still nothing. finally figured it was the wireless receiver. I just replaced my previous stick less than a year ago and now this. doesn't make sense. please help. 

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
4 years ago

bessfriend

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

  • bessfriend's avatar
    bessfriend
    Channel Surfer
    4 years ago
    I am unable to get the information by your directions because the remote won't connect with the stick because the wireless recurve doesn't work so I can't get it to work at all without that connection. I am able to get the info directly from the physical stick itself though.

    the stick is a 4K+
    Model: 3821X
    SN: S09T4195GGUU

    Long-range Wireless Receiver FCCID TO RIO42 IC 5959A-R1039
    Model: WRO02
    • TravelBunny's avatar
      TravelBunny
      Newbie
      4 years ago

      I've also had the same problem with the power cable breaking at the connection and my Roku stick no longer working.

      My serial is 235130512061.

      There doesn't seem to be any way to get a replacement. Smiley Sad

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      4 years ago

      bessfriend TravelBunny

      Thanks for providing us with your device information, I have passed along your information to our Support team. They will follow up and assist you.

       

      Thanks,
      Danny

      • Lchel's avatar
        Lchel
        Newbie
        3 years ago

        Hello, I have had the same problem as the other folks. The long range Wi-Fi receiver broke at the connection point. 

        the serial number is c137c0474330