Forum Discussion

ssjhs's avatar
ssjhs
Newbie
5 years ago

USB Power Cable with Long-range Wireless Receiver

My Roku streaming Stick+ stopped working.  I discovered it was due to the  USB Power Cable with Long-range Wireless Receiver.  This plugs into the stick.  My Samsung tv HDMI inputs all require that t...
remotes
USB
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
5 years ago

ssjhs 

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

bessfriend's avatar
bessfriend
Channel Surfer
4 years ago

seems I'm having the same issue. at first, I wondered why my remote didn't work, reset my stick, record my router, all done multiple times, still nothing. finally figured it was the wireless receiver. I just replaced my previous stick less than a year ago and now this. doesn't make sense. please help. 

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    4 years ago

    bessfriend

    Thanks for the post.

    Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

     

    Thanks,
    Danny

    • bessfriend's avatar
      bessfriend
      Channel Surfer
      4 years ago
      I am unable to get the information by your directions because the remote won't connect with the stick because the wireless recurve doesn't work so I can't get it to work at all without that connection. I am able to get the info directly from the physical stick itself though.

      the stick is a 4K+
      Model: 3821X
      SN: S09T4195GGUU

      Long-range Wireless Receiver FCCID TO RIO42 IC 5959A-R1039
      Model: WRO02
      • TravelBunny's avatar
        TravelBunny
        Newbie
        4 years ago

        I've also had the same problem with the power cable breaking at the connection and my Roku stick no longer working.

        My serial is 235130512061.

        There doesn't seem to be any way to get a replacement. Smiley Sad