Forum Discussion

ssjhs's avatar
ssjhs
Newbie
5 years ago

USB Power Cable with Long-range Wireless Receiver

My Roku streaming Stick+ stopped working.  I discovered it was due to the  USB Power Cable with Long-range Wireless Receiver.  This plugs into the stick.  My Samsung tv HDMI inputs all require that t...
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RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
5 years ago

ssjhs 

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

MLD1's avatar
MLD1
Reel Rookie
4 years ago

Cannot find a replacement USB Power cable with long-range wireless receiver. Roku website says out of stock and I cannot find one anywhere. 

The end that plugs into the stick is super loose/broke.

SN: C237D9133280

  • Anonymous123's avatar
    Anonymous123
    Newbie
    4 years ago

    Same issue here with the long range wifi power cable. Roku cable was definitely defective. Broke without applying any pressure to it. Would love for Roku to make this right, especially considering you cannot even purchase the replacement part. 

    • MLD1's avatar
      MLD1
      Reel Rookie
      4 years ago

      I saw other people got referred to the support team, but I haven't heard anything.